Shipping Policy

Definitions

For the purposes of this Shipping Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to HOCK 90 TRADING SDN. BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the HOCK 90 TRADING SDN. BHD., accessible from https://hock90trading.store
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

Currently, We only offer shipping within Malaysia. We do not provide international shipping at this time. Orders placed from outside Malaysia will not be processed.

Shipping Fee

We are pleased to offer free shipping on all orders within Malaysia. There are no hidden charges or delivery fees — the price you see at checkout is the final price you pay.

Processing Time

All Orders are processed within 1 to 3 business days after the Order is confirmed. Please note that We do not ship on weekends or public holidays.

You will receive a confirmation email once your Order has been processed and is ready to be shipped.

Delivery Timeframe

Once shipped, your Goods will typically arrive within 7 business days. Delivery times may vary depending on your location and local courier schedules.

While We aim to deliver within the stated timeframe, unforeseen delays may occur due to high order volume, remote delivery areas, or courier issues. We appreciate your understanding in such cases.

Delivery Methods

We use trusted local courier services and logistics partners to ensure that your Goods are delivered safely and on time. Large furniture items may be delivered by specialized transport services, and you may be contacted for delivery coordination.

Order Tracking

For Orders that include tracking, a tracking number and courier details will be provided once the Order has been shipped. You can use this information to monitor the delivery status of your Order.

Delivery Issues

If there are any issues with the delivery — such as delayed shipment, damaged goods upon arrival, or failed delivery attempts — please contact us immediately. Our customer support team will assist you in resolving the issue promptly.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout. The Company is not responsible for delays or losses resulting from incorrect or incomplete address information provided by You.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please do not hesitate to contact us:

HOCK 90 TRADING SDN. BHD.
Address: 3668 Tingkat Atas, Lorong Selasih 2/3,
Taman Selasih, 09000 Kulim, Kedah, Malaysia
Email: hock90_trading@outlook.com